What we could do for you?

WHAT CAN WE DO FOR YOU?

Below you will find answers to some of our most Asked Questions.
If you still have some questions, please contact us from contact page.

Q: How will I recognize my driver at the airport or port?

For airport pickups, your driver will be waiting for you at the exit after baggage claim with a personalized pickup sign. For airport pickups where this is not possible, the meeting point can be found in the email containing your booking confirmation. We also offer meet and greet for port pickups if possible.

Q: How long will the driver wait for me?

For a standard pickup (i.e. from a hotel or home address), your driver will always wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary and you will only be charged for the remaining 15 minutes. If you realize that you may be delayed, we recommend calling us so that we can find an alternative solution for you.
For airport and port pickups, you have a complimentary wait time of 60 minutes. By providing your flight or boath details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly.
If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

Q: What if my flight or boat is delayed?

For airport and port pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or bout details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.